{"id":10876,"date":"2025-01-31T00:00:00","date_gmt":"2025-01-30T23:00:00","guid":{"rendered":"https:\/\/www.villajoyosa.com\/el-ayuntamiento-de-villajoyosa-ha-registrado-420-incidencias-en-2024-de-las-que-se-han-resuelto-mas-del-90-de-forma-inmediata\/"},"modified":"2025-03-04T23:57:49","modified_gmt":"2025-03-04T22:57:49","slug":"lajuntament-de-la-vila-joiosa-ha-registrat-420-incidencies-el-2024-de-les-quals-shan-resolt-mes-del-90-de-manera-immediata","status":"publish","type":"post","link":"https:\/\/voz.lienzia.cloud\/val\/lajuntament-de-la-vila-joiosa-ha-registrat-420-incidencies-el-2024-de-les-quals-shan-resolt-mes-del-90-de-manera-immediata\/","title":{"rendered":"L&#8217;Ajuntament de la Vila Joiosa ha registrat 420 incid\u00e8ncies el 2024 de les quals s&#8217;han resolt m\u00e9s del 90% de manera immediata"},"content":{"rendered":"<div>L&#8217;Ajuntament de la Vila Joiosa ha registrat un total de 420 incid\u00e8ncies per part de la ciutadania a trav\u00e9s dels seus canals digitals d&#8217;atenci\u00f3 a la ciutadania i recollida d&#8217;incid\u00e8ncies el 2024. 390 han estat rebudes a trav\u00e9s de l&#8217;aplicaci\u00f3 digital \u201cVilaJoiosa\u201d i la resta s&#8217;han recopilat a trav\u00e9s del web municipal www.villajoyosa.com. De la totalitat de les incid\u00e8ncies registrades, m\u00e9s del 90% han estat esmenades de manera immediata per part dels departaments corresponents.<\/div>\n<div>Per zones, el centre urb\u00e0 \u00e9s l&#8217;\u00e0rea que ha presentat m\u00e9s incid\u00e8ncies al llarg de l&#8217;any, registrant el 30% de les incid\u00e8ncies, seguit de la zona sud, amb un 17%. La categoria m\u00e9s demandada ha estat la il\u00b7luminaci\u00f3, amb un 19%, seguida de la neteja vi\u00e0ria, un 14% i un 9,5% correspon a incid\u00e8ncies en fontaneria i electricitat. Els mesos d&#8217;estiu s\u00f3n els que concentren m\u00e9s consultes a l&#8217;aplicaci\u00f3 digital.<\/div>\n<div><\/div>\n<div>Amb aquestes eines digitals d&#8217;atenci\u00f3 a la ciutadania, l&#8217;Ajuntament de la Vila Joiosa pret\u00e9n millorar els serveis p\u00fablics amb la col\u00b7laboraci\u00f3 dels ve\u00efns i ve\u00efnes, que registren f\u00e0cilment i r\u00e0pidament la informaci\u00f3 a trav\u00e9s d&#8217;aquestes plataformes i arriba directament al departament responsable, que actua de manera immediata per resoldre la incid\u00e8ncia comunicada a qualsevol hora del dia.<\/div>\n<div>L&#8217;App VilaJoiosa s&#8217;ha convertit en una important eina de treball per a l&#8217;Ajuntament de la Vila Joiosa, ja que permet con\u00e8ixer gaireb\u00e9 en temps real la incid\u00e8ncia i la seva localitzaci\u00f3, gr\u00e0cies a la implicaci\u00f3 dels ve\u00efns i ve\u00efnes a millorar el seu municipi i solucionar els desperfectes. A m\u00e9s, la informaci\u00f3 recopilada \u00e9s analitzada per l&#8217;equip de govern local de manera peri\u00f2dica per actuar de manera coordinada amb els t\u00e8cnics municipals en la millora i optimitzaci\u00f3 dels recursos i serveis p\u00fablics.<\/div>\n<div><\/div>\n<div>L&#8217;app \u201cVilajoiosa\u201d \u00e9s un servei gratu\u00eft perqu\u00e8 els ve\u00efns i ve\u00efnes puguin comunicar en temps real de qualsevol incid\u00e8ncia o desperfecte, a trav\u00e9s del tel\u00e8fon m\u00f2bil. Aquesta aplicaci\u00f3 s&#8217;ha renovat recentment, ampliant els serveis oferts a la ciutadania com la sol\u00b7licitud de cita pr\u00e8via per a l&#8217;oficina d&#8217;atenci\u00f3 al ciutad\u00e0, l&#8217;extensi\u00f3 administrativa a La Cala i el departament de Serveis Socials, un directori de les instal\u00b7lacions p\u00fabliques i privades m\u00e9s interessants, avisos, llistat d&#8217;associacions i clubs locals, informaci\u00f3 sobre els horaris de transports p\u00fablics i les farm\u00e0cies de gu\u00e0rdia, not\u00edcies, agenda d&#8217;esdeveniments i una guia tur\u00edstica. A m\u00e9s, el sistema de recollida d&#8217;incid\u00e8ncies s&#8217;ha adaptat a la creaci\u00f3 de les zones geogr\u00e0fiques dels s\u00edndics de barri amb la finalitat que aquests disposin de les casu\u00edstiques de la seva zona de responsabilitat, de manera que s&#8217;ha creat un doble control de les comunicacions i resoluci\u00f3 per part del S\u00edndic de Barri i del regidor delegat de l&#8217;\u00e0rea.<\/div>\n<div><\/div>\n<div>L&#8217;aplicaci\u00f3 digital ja ha arribat a les 1000 desc\u00e0rregues aquest darrer any i est\u00e0 disponible de manera gratu\u00efta a les botigues virtuals Google Play (tel\u00e8fons Android) o App Store (tel\u00e8fons iPhone).<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L&#8217;Ajuntament de la Vila Joiosa ha registrat un total de 420 incid\u00e8ncies per part de la ciutadania a trav\u00e9s dels seus canals digitals d&#8217;atenci\u00f3 a la ciutadania i recollida d&#8217;incid\u00e8ncies el 2024. 390 han estat rebudes a trav\u00e9s de l&#8217;aplicaci\u00f3 digital \u201cVilaJoiosa\u201d i la resta s&#8217;han recopilat a trav\u00e9s del web municipal www.villajoyosa.com. De la [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":10877,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[332,333],"tags":[],"class_list":["post-10876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencin-ciudadana-val","category-ciudad-inteligente-val"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L&#039;Ajuntament de la Vila Joiosa ha registrat 420 incid\u00e8ncies el 2024 de les quals s&#039;han resolt m\u00e9s del 90% de manera immediata - Ayuntamiento de la Vila Joiosa<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;Ajuntament de la Vila Joiosa ha registrat 420 incid\u00e8ncies el 2024 de les quals s&#039;han resolt m\u00e9s del 90% de manera immediata - Ayuntamiento de la Vila Joiosa\" \/>\n<meta property=\"og:description\" content=\"L&#8217;Ajuntament de la Vila Joiosa ha registrat un total de 420 incid\u00e8ncies per part de la ciutadania a trav\u00e9s dels seus canals digitals d&#8217;atenci\u00f3 a la ciutadania i recollida d&#8217;incid\u00e8ncies el 2024. 390 han estat rebudes a trav\u00e9s de l&#8217;aplicaci\u00f3 digital \u201cVilaJoiosa\u201d i la resta s&#8217;han recopilat a trav\u00e9s del web municipal www.villajoyosa.com. 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